Getting Started
How to Use This Documentation
Section titled “How to Use This Documentation”Welcome to the ALPHA System documentation. This guide is organized by role and function to help you find what you need quickly.
If you’re new to ALPHA, start with the System Overview to understand the big picture.
If you know what you need, use the topic groups below to jump directly to the relevant section.
Documentation by Role & Function
Section titled “Documentation by Role & Function”Admin Portal
Section titled “Admin Portal”Administrative configuration and system setup.
- User Management — Create accounts, assign roles, manage permissions
- Branch Management — Configure main and sub-branches
- Modules Management — Enable/disable system features
- Licenses — View subscription details
- Settings — Global system configuration
Client Portal
Section titled “Client Portal”Stock Module
Section titled “Stock Module”Inventory management and agent coordination.
- Batches — Create and manage inventory batches
- Agents — View agent assignments and inventory
- Transfer Stock — Record stock exchanges between agents
- Returned Stock — Process customer and agent returns
- Suppliers — Manage supplier database
- Categories — Define product categories
- Manufacturers — Record product manufacturers
- Models — Configure product models
- Warehouse — Manage warehouse locations
Loan Module
Section titled “Loan Module”Credit processing and customer financing.
- Clients — Maintain customer records
- Partners — Configure banks and financial institutions
- Approval Queue — Review pending applications
- Disbursement Queue — Process approved loans
- Completed Loans — View loan history
- Pricing List — Configure product pricing by partner and currency
- Model Installments — Set payment term options
Agent Tools
Section titled “Agent Tools”Field agent interface and mobile access.
- WhatsApp Chatbot — Agent application submission and status checking
Workflows
Section titled “Workflows”End-to-end business processes and access control.
- Core Workflows — Inventory acquisition, loan processing, commission tracking
- User Roles & Permissions — Access levels and role descriptions
Support
Section titled “Support”Troubleshooting and reference materials.
- Troubleshooting — Common issues and solutions
- Appendices — Glossary, system requirements, quick reference
Quick Start by Role
Section titled “Quick Start by Role”System Administrator
- Start with Admin Portal
- Review User Roles & Permissions
- Configure Branches
Stock Manager
- Read Stock Module Overview
- Follow Creating a Batch
- Learn Agent Assignment
Sales Officer
- Read Loan Module Overview
- Follow Processing Applications
- Review Approval Workflow
Field Agent
- Read WhatsApp Chatbot Guide
- Follow Submitting Applications
Need Help?
Section titled “Need Help?”- Search — Use Ctrl+K to search all documentation
- Contact Support — See Troubleshooting for support details
- Report Issues — Reach out to support@arsoc.co.zw with specific details